Booking & Cancellation Policy

We currently take bookings directly by WhatsApp, email, or our contact form, rather than through an automated booking system. This policy explains what to expect once an appointment or retreat spot is arranged.

Appointments

Once we agree a date and time with you, we consider your appointment confirmed. Please arrive a few minutes before your scheduled time so your session can start and finish as planned.

Cancellation Notice

We ask for at least 24 hours' notice if you need to cancel or reschedule a treatment, and at least 7 days' notice for retreats and multi-day events, so we can offer the space to someone else. Cancellations with less notice than this may not be refundable if a deposit was taken.

Late Arrivals

If you arrive late, we will do our best to accommodate you, but your session may need to be shortened to keep the rest of the day's appointments on schedule. The full session price still applies.

No-Shows

If you do not attend a confirmed appointment without letting us know, any deposit paid may be forfeited, and we may ask for prepayment before confirming future bookings with you.

Right to Refuse or Reschedule

We reserve the right to refuse, reschedule, or end a treatment where we reasonably believe it is not safe or appropriate to continue, for example due to a health condition described in our Health Disclaimer, illness, or behaviour that is unsafe or disrespectful toward the practitioner or other clients. Where possible, we will offer to reschedule at no extra cost.

Retreats & Events

Retreats have limited spaces and are confirmed on a first-come basis. Specific dates, deposits, and cancellation terms for a given retreat will be shared with you directly when you enquire or book.

Questions

If anything here is unclear, or your situation is unusual, message us and we will work it out with you directly: info@karenmariaglobal.com.